KoreaTrain is operated by WISE UP LIMITED, a Hong Kong company. Contact address: Unit 1707, 17/F The Galaxy, 313 Castle Peak Road, Kwai Hing, New Territories, Hong Kong. Contact: support@koreatrain.com. KoreaTrain is an independent booking platform and is not the railway operator. All train dates and service deadlines use Korea Standard Time (Asia/Seoul, UTC+9).
Our current Korea rail product is a one-way Korail booking request for one to four adults. Children, discounted passenger types and SRT sales are not included in the current flow. Search results and initial prices are subject to a fresh quote and availability review; they do not hold a seat. A paid booking is fulfilled manually, and only an issued ticket confirms the details to use for travel. Check passenger information, stations, travel date, train, class and total payable amount before submitting. Do not place a duplicate booking while a payment result is unknown; contact support with your booking reference.
If the requested ticket cannot be issued because none is available, the full paid amount for that unfulfilled booking is refunded. Issued-ticket cancellation and changes follow the KoreaTrain refund policy, including all fee time bands being two hours earlier than the railway reference. Any alternative departure, class or chargeable change requires your agreement. Use the issued ticket according to its boarding and identity requirements. Statutory consumer rights are not excluded by these terms. We do not promise an unverified issuance speed.
The displayed ticket price is all-in. We do not add a separate service fee or payment-processing fee. The total displayed before payment is the amount payable. For an eligible issued-ticket refund, the applicable refund percentage is applied to the amount actually paid for the affected ticket, including the markup; the markup is not retained as a separate non-refundable fee. For example, a 20% cancellation deduction means an 80% refund of the amount paid. No available ticket means a 100% refund of the full amount paid for that unfulfilled booking.
Our manual ticket-issuance and change/refund support hours are 08:00–24:00 Korea Standard Time (UTC+9). Requests submitted from 00:00 to 08:00 are queued for the next service period; submission does not mean the ticket has been changed or cancelled. Please allow both the manual-processing buffer and the service hours when requesting a time-sensitive change or refund.